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SupportPortal 3.3

Lightweight PHP/AJAX web based help desk and support ticket software.

Developer:
Escon Information Consulting
License:
Demo
OS:
Windows 2000 / Unix / Linux
Requirements:
PHP, MySQL
Price:
$99.00
Price is subject to change at any time by the company
Date added:
8/16/2012
Last Update:
1/30/2013
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Download free trial ( Free Trial |2.6 MB ) SupportPortal 3.3 Publisher's description
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A