Public Folder HelpDesk 10.1

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Developer:

kalmstrom.com Business Solutions

License:

Shareware

OS:

Windows 2000 / XP / 2003

Requirements:

Exchange Server 5.5 or later

Price:

$150.00
Price is subject to change at any time by the company

Date added:

11/9/2009

Last Update:

12/8/2007

User Rating:

Not yet rated.

Your Rating:

View Larger

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.

• SpreadsheetConverter HTML/JavaScript Std 4.6.0Convert MS Excel spreadsheet into good-looking calculating web page. No plugins.
• Oxygen Phone Manager II for Symbian OS phones 2.18.14Software for Symbian OS phones to PC data synchronization.
• 1DNest 3.531D-NEST: Powerful, simple and efficient Linear Cutting Optimizer
• statlook 2.1Internet usage monitoring, application tracking and work time control
• EzVoice 3.3Full featured answering machine software with voice mail support.

• Postframe Manager 4freeware virtual construction & 3D visualizing postframe
• Wondershare PDF to PowerPoint Converter 1.0.1.5Best PDF to PowerPoint presentations with perfect effects in seconds.
• English To Spanish and Spanish To English Converter Software 7.0Convert English sentences to Spanish and vice versa.
• EdocSync 1.6EdocSync the file sync software allows teams to share, co-author and synchronize
• Overlay Multiple Images Software 7.0Merge/overlay multiple images into a single image.

• Calendar Browser 6.0Book resources as easily as you make an appointment in the Outlook Calendar.
• Outlook NameDays 3Automatically adds the name days of many countries to your Outlook Calendar.
• SP Attach for Outlook and SharePoint 2Let Outlook publish attachments to a website and add link in the e-mail instead.
• OLAP Reporting Tool for Excel 3Extends the built-in OLAP features in Excel to make them easier work with
• KBase for Outlook 2KBase, knowledge base that runs completely in an Exchange public folder.