Lokad Call Center Calculator 1.0.1179.0

Call volume forecasts, staffing optimization with Erlang C, and more.

Developer:

Lokad.com

License:

Freeware

OS:

Windows 2000 / XP / 2003 / Vista

Requirements:

Microsoft .NET Framework 2.0

Price:

Free
Price is subject to change at any time by the company

Date added:

8/28/2008

Last Update:

8/26/2008

User Rating:

Not yet rated.

Your Rating:

View Larger

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.

No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

• Boachsoft SmartManager XT.4.0Boachsoft SmartManager is a video rental software [video store software]
• Facebook Friend Blaster 1.2The affordable all in one Facebook Friend Adder
• Screen Babe 2006Create your own screenmates
• Php-Residence Hotel Software 1.1.1Hotel Management and Booking Software
• FrameMaster 3.1FrameMaster is a FEM-program that helps you dimension beam structures.

• sbFirstDay-Netbook 2.0Appointment-based business software for service professionals
• Pay Rent - Online Rent Payment 1www.TReXGlobal.com Pay Rent Online Rent Payment Property Management Software
• readyAsset 1.0readyAsset is an adaptable CMMS for small companies and personal use.
• Pay Rent 1www.TReXGlobal.com Pay Rent Online Property Management Software
• ThoughtOffice 1.5.0Tools for Innovation, Presentation, Creative Writing, and Brainstorming.

• Lokad Sales Forecasting for ASP.Net 1.0.2Integrate sales forecasting reports in your eCommerce web application.
• Lokad OpenShell 1.0PowerShell snap-in with CmdLets dedicated to time-series forecasting algorithms.
• Lokad Desktop Sales Forecasting 1.1.3Integrate sales forecasting reports in your commerce/accounting application.
• Lokad osCommerce Sales Forecasting 2.0.3Integrate sales forecasting reports in your osCommerce website.
• Lokad Desktop Workload Forecasting 1.0.0Workload forecasting for scheduling optimization, suited for call centers