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LANDPARK HELPDESK 3.8.A

LandPark Helpdesk helps you achieve optimal technical support.

Developer:
LANDPARK
License:
Shareware
OS:
Windows 98 / ME / 2000 / XP / 2003 / Vista / 7
Requirements:
Multiple user access, Windows 2003 Server minimum, server Web IIS 6.0 minimum
Price:
$2,911.00
Price is subject to change at any time by the company
Date added:
8/26/2011
Last Update:
9/6/2011
Average Rating:
Not yet rated.
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Download free trial ( Free Trial |178.87 MB ) LANDPARK HELPDESK 3.8.A Publisher's description
LandPark Helpdesk helps you achieve optimal technical support. Increase responsiveness by establishing your Helpdesk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the helpdesk tool that is tailored to your needs with a rapid, low-cost implementation: Requests directly made by users / Requests made on behalf of users / Requests made by email / Automated scheduling / List of tickets by status / Technician Schedule , Technical group schedule or suppliers with recurring tasks / Predefined messages are sent according to event types / Searching for a solution / Searching for objects that are associated with each user / Searching for objects in your database / Memos and alerts for overdue tickets / Ticket history / Queries / Statistics / Polls and surveys / Automated escalation / Project management / Technicians management / Absence management / Priority Management / Problems and solutions settings / Ticket code settings / Access rights / Company profile settings / Activate display filters when users make requests / News Settings, etc.